Privacy Policy

1. Introduction

Cyber11 Managed IT & Security Services ("Cyber11", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. What Information We Collect

We may collect personal information from clients, partners, website users, and other individuals in the course of providing our cybersecurity consulting services. This may include:

• Name, contact details (email, phone, address)
• Organisation name and job title
• Project details, service history, and correspondence
• IP address and usage data (from website analytics)
• Payment and billing details (if applicable)

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3. How We Collect Information

We may collect personal information through:

• Direct contact (emails, forms, phone calls)
• Client engagement processes
• Website interactions and analytics tools
• Public sources and third-party referrals
• Online events, webinars, or downloads

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4. Why We Collect and Use Personal Information

We collect and use personal information to:

• Deliver and manage our cybersecurity services
• Communicate with clients and respond to enquiries
• Improve our services and website
• Provide quotes, proposals, or contracts
• Comply with legal obligations and industry standards
• Send newsletters, updates, or marketing communications (with consent)

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5. Disclosure of Personal Information

We may share your personal information with:

• Our internal team members and trusted contractors
• Cloud-based service providers used for operations (e.g. email, CRM, document storage)
• Legal, regulatory, or compliance entities when required
• Other third parties, but only with your consent or as permitted by law

All third parties are required to comply with Australian privacy laws and maintain strict confidentiality.

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6. Data Security

Cyber11 takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:

• Access controls and encryption
• Multi-factor authentication
• Secure storage of records
• Regular review of data practices

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7. Overseas Disclosure

We may store some personal information in cloud services located outside of Australia (e.g. US or EU-based providers). We take steps to ensure that any overseas recipients adhere to privacy practices consistent with the APPs.

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8. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe, typically within 30 days.

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9. Website and Cookies

Our website may use cookies or similar tracking technologies to improve user experience and collect usage statistics. You may disable cookies through your browser settings. For more information, please see our Cookies Policy.

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10. Marketing Communications

We may occasionally send updates or marketing emails. You may opt out at any time using the unsubscribe link or by contacting us directly.

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11. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Withdraw consent to certain uses of your data
• Complain if you believe we've breached your privacy rights

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12. Complaints

If you have concerns about your privacy, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

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13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact:

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